It is a norm in Singapore to observe couples, friends and family members standing side by side on escalators. However, this is not the case in Japan. Only those who are on the move are seen on the right side of escalators. This scene is illustrated by Photo No.1. I was amazed at this thoughtful aspect of the Japan culture.
Moreover, on public transport, almost no one was seen talking on the phone. In contrast, this is a rare scene in Singapore. This is in consistent with the Japanese mobile plans which emphasized on low charges for short message services as well as larger allowance of characters per message. Similarly, our mobile plans are also quite reflective of our culture. Mobile plan highlighted more on free incoming and outgoing calls rather than free messages. Even though I knew of this characteristic beforehand, it was still shocking for me to experience the absolute compliance of Japanese to this custom.
Japan is indeed very service-orientated. Employees welcome customers very warmly upon arrival of the store. This is in conjunction with the continuous bowing and nodding. In addition, most workers expressed their gratitude umpteen times regardless of the amount of stuff one buys. There was this retail assistant in a store that bow so low that I could not see his features clearly. After some research, I even learnt that bowing culture in Japan is much more than it seems.

All in all, Japanese strongly value group before self. They see themselves as part of a larger group rather than individuals. This has a very large impact on their behaviors, norms and customs. This meticulously thoughtfulness of Japan culture is indeed unique and different from that of Singapore. In my opinion, employees whom provide great services view themselves as part of a larger operational family. This therefore drives them to have an extraordinary positive working attitude.
In the first week upon return to Singapore, I was easily irritated when I rushed my way through the escalator. Furthermore, I could not stop myself from bowing spontaneously to the retail assistants in Singapore. Although these differences have not result in major complications, I do admit I have to make tiny adjustments here and there to feel fully comfortable in their culture. I believe this is also the case for Japanese coming to Singapore. With these, I learnt the importance of both understanding and compromising in preventing any possible miscommunications.